Is your IT working effectively? Would you recommend your IT Company to your own best client? Yes No Not Sure When you call your current IT service provider, does a live technician answer the phone? Yes No Sometimes Never When you report a problem to your current IT service provider, how soon is the problem usually resolved? Within 15 minutes Within one hour Within one day More than one day Are you satisfied with the cost/value of your current IT service provider? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Does your current IT service provider have any of the following security measures that protect your data and systems?Threat Operations Team with Security Engineers, Chief Information Security Officer, Daily network reports, Live Engineers reviewing potential email threats Yes No Not Sure Does your current IT service provider have a Client Account Manager who is assigned to your account? Yes No Does your business require IT Compliance? CMMC HIPAA NIST Other Not Sure How often does your current IT service provider send reports about your company’s IT security and health? Daily Weekly Monthly Not at all Does your company have Cyber Insurance? Yes No Has your company ever had an email compromise? Never Within the last 6 months Over 6 months ago Has your company ever had a cyber incident or ransomware compromise? Never Within the last 6 months Over 6 months ago Δ
